I cannot sign in to my Sites Checker account

If you cannot sign in to Sites Checker, the checks below solve most sign-in problems. If they do not, our support team can help.

Checks you can make first

• Confirm you are using the email address the account was registered with.
• Use the password reset option on the sign-in screen.
• Check your spam or junk folder for the reset or verification email.
• Try another browser, or a private window with extensions disabled.

If you still cannot sign in

Send us a request and describe what happens when you try to sign in, including any message shown on screen. Our team replies to the email address you give us on the form.

What to include when you contact us

• The email address linked to the account
• What happens when you try to sign in
• The first 6 digits of the card
• The last 4 digits of the card

These partial card details help us confirm the account belongs to you without asking for your full card number, expiry date, or security code.