There is a problem with my plan order

If a Sites Checker monitoring plan order did not go through as expected, tell us what happened and our support team will look into it.

Common order problems

• The payment step did not finish
• The plan was paid for but monitoring was not activated
• A different plan was applied to the account than the one selected
• The order appears more than once

Checks you can make first

• Sign in and check which plan is shown on the account.
• Check your inbox, including spam or junk, for an order confirmation.
• Confirm the website you want monitored has been added to the account.

What to include when you contact us

• The email address used for the order
• The plan you selected and the date of the order
• The first 6 digits of the card
• The last 4 digits of the card

These partial card details let us match the order without asking for your full card number, expiry date, or security code.